The different stages of screening should correspond to different communication modalities and information needs. Women recalled for further assessment might need information about the procedures and on possible outcomes. At this stage it might be appropriate to provide women with additional and more detailed information.
Should a letter followed by a phone call to remind vs. a letter alone be used for inviting women for further diagnostic assessment?
The ECIBC's Guidelines Development Group (GDG) suggests using a letter followed by a phone call over a letter alone for inviting women for further diagnostic assessment, within a breast cancer screening programme.
Conditional recommendation for the intervention
Low certainty of the evidence
GDG suggested that other type of interventions may be explored i.e. SMS and face-to-face communications.